Using a sample of supervisors from a Chilean retail
company, we studied the effects of employees’ role
perceptions on three types of organizational citizenship behavior (OCB) and on their
With multinational corporations increasingly adopting English as a corporate language, the issue of language management and the pros and cons of language standardization have been widely debated in
We propose solutions to two recurring problems in cross-national research: response style differences and language bias. In order to do so, we conduct a methodological comparison of two different response